Refunds and Cancellations
Refund policy for cancellations.
Should you need to cancel your stay after the contract has begun, the party leader must immediately advise us in writing.
As we incur costs from the time we confirm your booking, and may be unable to re-sell your period of stay, the cancellation charges will be 30% of the booking total if prior to 120 days before stay.
Within 120 days, if and when we fill the date, we can give a full refund minus 30%. If the date is not filled you will not be entitled to a refund and you will be fully liable for the cost of your booking even if you are unable to attend.
Please note: Coastal Lettings reserves the right to change prices at any time and cancel any bookings regardless if a deposit or full payment has been made. In such circumstances, you will not receive any compensation from Coastal Lettings. Coastal Lettings will not be liable for any additional costs or expenses you incur as a result of Costal Lettings cancelling your reservation or booking.
Terms and conditions for Coastal Lettings
NB ALL OUR PROPERTIES ARE NO SMOKING AND NO PETS.
The following Booking Conditions together with the General Information contained on this website form the basis of your contract with Coastal Lettings. Please read carefully as they set out our respective rights and obligations.
In these Booking Conditions, “you” and “your” means the person named on the booking confirmation and all other persons staying at the property during the rental period. “We” and “us” means Coastal Lettings. All reservations are made subject to these Booking Conditions.
Privacy Policy
Coastal Lettings does not share any information with any third parties.
- Making a booking
Bookings can be made by contacting us by telephone and/or email. We regret we cannot accept bookings where all the guests are under the age of 21.
Once we have received your deposit payment, we will confirm your stay by issuing a booking confirmation by email. Please check the details & contact us immediately if there are any errors or omissions to any information which appears on the confirmation or any other document as it may not be possible to make changes later. We regret we cannot accept any liability if we are not notified of any inaccuracies.
You are making a booking of the property as a whole and it is the responsibility of the booker to ensure that the group they are booking for complies with any maximum policies set out by the Government in relation to COVID or similar. You will not be entitled to cancel or a refund if you or anyone in your group is unable to attend due to any Government restrictions.
Number of persons
The number of persons must not exceed the maximum number of sleeping places indicated on the website.
Arrivals
You will be contacted by our property manager who will give you instructions with regard to key collection and check-in.
- Payment
In order to confirm your booking, an initial deposit (or full payment if booking within 90 days of arrival) must be paid at the time of booking by bank transfer. This deposit is refundable (minus 20% admin) providing we can fill your date.
The balance of the cost of your booking is due 90 days before your stay (or at the time of booking if date is within 90 days). If we do not receive the full balance on time we reserve the right to treat your booking as cancelled by you.
2a Security Deposit
You must pay a security deposit of £500. The cost of any damage to the property or any service charges incurred by you or any member of your party (for example excess cleaning charges and security call outs) will be deducted by us from the security deposit at the end of your stay. If no deductions are required, your security deposit will be refunded in full to you within 14 days after your departure from the property. If the security deposit is not sufficient to cover any damage caused or service charges incurred by you, you will be responsible for paying us any additional monies required immediately on request from us.
- Behaviour
You accept responsibility for the rooms under hire, their furnishings and equipment, and the behaviour of your guests. Any damage caused to these may result in an additional charge to rectify such damage, and additional charges may be raised to cover any loss of business incurred as a result of the damage. We reserve the right to escort from our premises any guests who, in our opinion, are causing excessive noise, disruption or actual damage.
No bolts, nails, tacks, screws, or any other objects are to be driven into the interior or exterior of our properties, nor is any adhesive substance, including “blue tak” to be attached to any surface.
- Your contract
A binding contract comes into existence when the deposit payment is paid. If you cancel after paying the deposit, our normal cancellation charges will apply. You will be booking the property as a whole and is not based on the number of guests.
Coastal Lettings can cancel and terminate the contract at any point – regardless of whether the total booking has been paid for.
- The cost of your stay
The price of your stay will be confirmed at the time of booking.
- Changes by you
Should you wish to make any minor changes to your confirmed booking, you must notify us by email as soon as possible.
- Cancellation by you
Should you need to cancel your stay after the contract has begun, the party leader must immediately advise us in writing. As we incur costs from the time we confirm your booking, and may be unable to re-sell your period of stay, the cancellation charges will be 20% of the booking total.
You will be responsible for adhering and managing Government guidelines and restrictions which may impact your booking, such as the maximum number of households which can mix.
- Changes and cancellation by us
Occasionally, we have to make changes to and correct errors on our website descriptions and other details both before and after bookings have been confirmed. Whilst we always endeavour to avoid changes and cancellations, we must reserve the right to do so.
Coastal Lettings will not be liable for any costs, charges or expenses incurred as a result of us cancelling your booking. We will not provide any compensation or be liable for costs. You accept this as part of your agreement by paying the requested deposit or total booking cost.
- Prices and Website Accuracy
We reserve the right to increase or decrease the prices of accommodation at any time. Please note, the information and prices shown on our website may have changed by the time you come to book your stay. Whilst every effort is made to ensure the accuracy of the website and prices at the time of requesting the booking, regrettably errors do occasionally occur. You must therefore ensure you check all details of your stay (including the price) on your booking acceptance.
- Outside Contractors
Coastal Lettings reserve the right to refuse access to a contractor.
Only Event Companies approved by Coastal Lettings may work on behalf of the client.
All third parties providing services must be fully covered by public liability insurance, and can provide all health and safety documentation reasonably required by us.
Coastal Lettings is not responsible for any claim resulting from an act or default by the contractor, staff or agents or caused by any equipment supplied by them.
- Complaints procedure
In the event of any problems you must contact us immediately, plus you undertake to do your best to resolve or minimise the problem in order to avoid any prejudices that could result. You must immediately notify us by telephone on the day of your arrival, confirming your complaint in writing within 24 hours by fax or by e-mail of your departure. You are obliged to give us the time necessary to resolve the problem.
- Our Liability to you
We promise to provide your accommodation with reasonable skill and care. We do not accept responsibility if any death, personal injury, failure or deficiency of your accommodation arrangements is not caused by any fault of ours. When we talk about “fault” above, this means failure by ourselves to use reasonable skill and care in performing or providing the service in question. Please note it is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim.
We will not be responsible for any injury, illness, death, loss (for example loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever.
We will not be responsible or liable for any costs, charges or expenses as a result of cancelling your booking. You will not be entitled to compensation.